Privacy Policy

Your privacy matters to us. This policy explains how Thinkglowsystems collects, uses, and protects your personal information when you use our web design education services.

Information We Collect

We collect information you provide directly to us when you register for our web design courses, create an account, or contact our support team. This includes your name, email address, phone number, and educational background.

Types of Personal Data

Contact information including full name, email address, and phone number
Educational background and previous web design experience
Course preferences and learning goals you share with us
Payment information processed through secure third-party payment processors
Technical data such as IP address, browser type, and device information

We also automatically collect certain information when you visit our website, including your IP address, browser type, and pages you view. This helps us understand how people use our site and improve our educational content.

How We Use Your Information

Your personal information helps us provide better web design education services. We use this data to customize your learning experience, send important course updates, and connect you with appropriate instructors.

Primary Uses: We process your data to deliver educational services, manage your enrollment, provide customer support, and send relevant course materials and updates about your web design learning journey.

Specific Processing Activities

Course enrollment and student account management
Providing personalized learning recommendations based on your skill level
Sending course materials, assignments, and educational resources
Processing payments and maintaining billing records
Responding to your questions and providing technical support
Improving our educational content and website functionality

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted service providers who help us deliver our web design education services. These partners are carefully selected and must follow strict data protection requirements.

Service Provider Categories

Payment processors who handle secure transaction processing
Email service providers for course communications and updates
Cloud hosting services that store our educational platform
Analytics providers who help us understand website usage patterns
Customer support tools that help us respond to your questions

All service providers sign agreements requiring them to protect your data and use it only for the specific services they provide to us. We regularly review these relationships to ensure your privacy remains protected.

We may share information when required by Taiwan law, to protect our rights, or in connection with a business transfer. You'll be notified of any significant changes to our data sharing practices.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information. We respect these rights and provide easy ways for you to exercise them.

Your Rights Include

Access: Request a copy of the personal data we hold about you
Correction: Ask us to update or correct inaccurate information
Deletion: Request removal of your personal data in certain circumstances
Processing Restriction: Ask us to limit how we use your information
Data Portability: Receive your data in a format you can transfer elsewhere
Objection: Object to certain types of data processing activities

To exercise these rights, contact us using the information provided at the bottom of this policy. We'll respond within 30 days and may need to verify your identity before processing certain requests.

Some rights may be limited by legal requirements or legitimate business needs. For example, we may need to retain certain records for tax purposes or to provide ongoing educational services.

Data Security and Protection

Protecting your personal information is a priority. We implement technical, administrative, and physical safeguards to prevent unauthorized access, alteration, or disclosure of your data.

Security Measures

SSL encryption for all data transmitted between your device and our servers
Regular security audits and vulnerability assessments
Access controls limiting who can view your personal information
Secure backup systems with encryption at rest
Employee training on data protection best practices
Incident response procedures for potential security breaches

While we take extensive precautions, no online system is completely secure. We encourage you to use strong passwords and keep your account credentials confidential. If you suspect unauthorized access to your account, contact us immediately.

Data Retention and Deletion

We keep your personal information only as long as needed for educational services, legal compliance, or legitimate business purposes. Different types of data are retained for different periods based on their use and legal requirements.

Retention Periods

Student records: Maintained for 7 years after course completion for certification purposes
Payment information: Retained for 7 years for tax and accounting requirements
Marketing communications: Until you unsubscribe or request deletion
Website analytics: Aggregated data retained indefinitely, personal identifiers removed after 2 years
Support communications: Kept for 3 years to help resolve future questions

When personal data is no longer needed, we securely delete or anonymize it. Some information may be retained longer if required by Taiwan law or if you've provided consent for extended retention.

International Data Transfers

Our web design education platform may transfer your personal data outside Taiwan to provide certain services. When this happens, we ensure appropriate safeguards are in place to protect your information.

Transfer Safeguards

Standard contractual clauses approved by Taiwan authorities
Adequacy decisions recognizing equivalent protection levels
Binding corporate rules for multinational service providers
Specific consent for transfers where legally required

We work only with international partners who demonstrate strong data protection practices and agree to maintain the same level of privacy protection required under Taiwan law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze how people use our educational platform.

Types of Cookies We Use

Essential cookies: Required for basic website functionality and security
Preference cookies: Remember your settings and customization choices
Analytics cookies: Help us understand how you use our educational content
Marketing cookies: Used to show relevant information about our courses

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your ability to access course materials.

We don't use cookies to make automated decisions about your education or course recommendations. All course suggestions are based on information you explicitly provide to us.

Children's Privacy

Our web design courses are intended for learners aged 18 and older. We don't knowingly collect personal information from children under 18 without parental consent.

If you're under 18 and interested in our web design education, please have a parent or guardian contact us to discuss enrollment options and provide necessary consent for data processing.

If we discover we've collected information from someone under 18 without proper consent, we'll delete that information promptly and may suspend the account until appropriate consent is obtained.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or data protection practices. When we make significant changes, we'll notify you through your registered email address or prominent website notices.

Minor updates that don't affect your rights may be made without notice. We encourage you to review this policy periodically to stay informed about how we protect your information.

What Constitutes a Significant Change

New purposes for processing your personal data
Sharing data with additional types of third parties
Changes to your rights or how to exercise them
New international data transfer arrangements

Privacy Questions and Contact Information

Questions about this privacy policy or how we handle your personal information? We're here to help.

Email: help@thinkglowsystems.com Phone: +886-7-281-1681 Mail: Thinkglowsystems Privacy Office
No. 177號, Yizhong St, North District
Taichung City, Taiwan 404

We'll respond to privacy inquiries within 30 days and work with you to address any concerns about your personal information.

This Privacy Policy is effective as of March 15, 2025
Last updated: March 15, 2025